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Making Sense of All of the Shipping Options (Part 1 of 2)
When you sell products online, you need a reliable way to get them from you to your customers. Trying to sort out the different shipping options that suits the needs of your customers, your budget and your fulfillment processes can be difficult if you’re not sure what...
How Can A Call Center Complement Your Fulfillment Services? (Part 2 of 2)
Read Part One of this series here. It’s All About Serving the Customer When you opt for fulfillment services with a call center component, you’re streamlining your internal processes – and you’re also making things easier for your customers as well. When you give your...
How Can A Call Center Complement Your Fulfillment Services? (Part 1 of 2)
This is Part One in a two-part series. You’ve taken a step in the right direction and have decided to outsource your fulfillment services needs. Congratulations! It’s an important hallmark for the future growth of your business and the improvement of customer...
Three Ways To Make Your Returns Process Even Smoother
You’re doing everything you can to build the best relationship possible with your customers, from utilizing the best customer service team to answer customer questions and top-notch product fulfillment services to get orders out right away – that’s great! But maybe...
What Is Cart Abandonment & How Is It Affecting Your Sales?
Shopping cart abandonment is the bane of eCommerce order management. In fact, it’s the virtual equivalent of window-shopping or tire kicking, and it’s potentially the most frustrating part of running an eCommerce site. Depending on who you ask, the rate of shopping...