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Does Better Technology Lead To Better Customer Service?
In many businesses, long gone are the days of handshake deals and knowing all the names of your customers. In today’s world, you’re lucky to even recognize regulars -- especially if your company has a large online presence. How, then, can you be expected to provide...
6 Ways A Good 3PL Will Help Make Your Customers Happier (Part 2 of 2)
This is part two in a two-part series. Read part one here. In part one, we explored three ways that a 3rd party logistics company (3PL) can help make your customers happier, from ensuring secure credit card transactions to keeping you aware of inventories so customers...
6 Ways A Good 3PL Will Help Make Your Customers Happier (Part 1 of 2)
This is part one in a two-part series. Read part two here. It’s no secret that good order fulfillment is a key to keeping your customers happy. Unfortunately, according to UPS’s 2015 “Pulse of the Online Shopper," only 83 percent of online shoppers are happy with...
Are You Doing All You Can To Promote Your Small Business Online? Part 2
This is part two in a two-part series. You can read part one here. In part one of our blog series on doing all you can to promote your small business online, we explored popular social media sites Pinterest and LinkedIn and discussed the best way to get attention with...
Are You Doing All You Can To Promote Your Small Business Online? (Part 1 of 2)
This is part one in a two-part series. You can read part two here. Small business owners have long been accustomed to wearing different hats, but in today’s shifting marketing sands, it can be hard to figure out just where and what you should be doing to promote your...