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Product Quality Inspection

Client Login

Product Quality Inspection

Need quality control for your e-commerce business? Our comprehensive 3PL fulfillment service handles merchandise inspection for both the pre-shipping and product returns phases of your logistics journey. Trust ShipWizard to handle quality assurance of your product and improve customer satisfaction
QUALITY CONTROL FOR E-COMMERCE SHIPPING
3PL companies are your logistics partners who support the packaging and shipping stage of your products. These companies manage the supply chain, provide temporary warehousing, consolidate shipments to reduce costs, and ultimately fulfill customer orders. Plus, third-party logistics companies invest in technology that makes the whole process run more smoothly.
But what happens when you discover quality issues with your inventory? Whether on the manufacturing side (defects, missing components, incorrect packaging) or when a product is returned to your 3PL warehouse, how do you minimize quality issues and improve customer satisfaction?

Involving a 3PL company in the quality control process can be the answer, as we have found with customers in both our Florida and Arizona fulfillment locations.

Merchandise Inspection And Quality Control

Once the product leaves your warehouse, you may be concerned about having less control over its quality. This includes situations where you are working with a 3PL service provider. That is where ShipWizard comes in. We can ensure quality control in fulfillment logistics, at every stage of the process.

Quality control (QC)

Once the product leaves your warehouse, you may be concerned about having less control over its quality. This includes situations where you are working with a 3PL service provider. That is where ShipWizard comes in. We can ensure quality control in fulfillment logistics, at every stage of the process.

Pre-Shipment Inspections

Pre-shipment inspections (PSI) are an important step in the quality control process and the method for checking the quality of goods before they are shipped. PSI ensures that production complies with the specifications of your customer. The PSI can diminish risks inherent to Internet commerce, such as product defects, incomplete or incorrect components, products or packaging damaged during transport, and more. PSI can significantly improve customer satisfaction and reduce the overhead of customer support.

If you’re an ecommerce business sending products direct to consumers, the quality of the packaging can be just as important as the quality of the products inside. Our fulfillment team offers inspections of these deliveries once they’re picked and packed to ensure the packaging can handle the stress of a last-mile logistics journey.

Advantages of Warehouse Quality Control Inspections

Consistent Quality

Your stock is most likely checked for quality assurance while being manufactured. However, many things can go wrong between the manufacturer and the customer’s door. There are countless opportunities for product damage as well as human error. An in-warehouse quality inspection keeps the product quality consistent and prevents a cascade of customer complaints.

Reduced Turnaround Time

If your merchandise has defects, whether cosmetic or functional, getting the defects corrected or replaced in the warehouse before it reaches customers means reducing redistribution by one step to save both time and money.

Lower Replacement Costs

For many products, making repairs once it has reached a customer’s home is very difficult and often not practical. An example of this may be a consumer electronics product such as a fitness tracker. Catching potential repairs during a pre-shipping quality control inspection eliminates the costs for return and replacement shipping.

Better Customer Experience

As a business owner, you know how difficult it can be to recover from a negative online review. Avoid a negative product review, and reduce the need to make amends to a customer by addressing them before they can even happen, with our merchandise quality control service.

Returns Quality Inspections

According to the National Retail Federation, in America alone, retailers receive $260 Billion in merchandise returned to retailers. Most of these product returns are either returned due to substandard quality of the product, damage during transportation, or because the customer changed their mind.

When your product is returned to the warehouse, it typically falls into one of three categories:

  • It must be thrown away or destroyed, when it is a perishable product such as a nutraceutical or dietary supplement.
  • It can be returned to your inventory and resold, assuming it’s in perfect condition. This may be the case for automotive parts.
  • It may need to be re-packaged before it can be resold, which is often the case with clothing or apparel items

Leverage Your 3PL Partner For Merchandise Quality Inspections

Why should you rely on your 3PL for quality inspection services? Our quality inspection service provides an extra line of defense for the quality of your product and the reputation of your brand. We’re here to make sure that your stock is being handled properly and you’re receiving the results you need to keep your customers for life.

We would love to give you the peace of mind to focus on your business goals while we handle the quality control, along with other aspects of our fulfillment and returns service. Contact us today to learn more and get started!